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Why Join

Did you ever want to tell a brand or a company how you really feel about their product or service? Well, here is your chance! Participate in a variety of market research surveys and let your voice be heard. It’s people like you who are the real influencers in the consumer market. Without your opinions and ideas, how are companies supposed to know what you like, don’t like, or want to see in their product?

Not only do you get to share your opinions and ideas, but you also get to receive rewards for it. We want to accommodate everyone’s likes, so we are continually adding new rewards to the rewards page.

Redeem Rewards

For your input and participation you will receive points which you can redeem for a variety of great rewards.

How It Works

Once you become an HPOL member, you will instantly receive a quick survey to earn your first points! Once you complete the initial survey, you will start receiving invitations to participate in a variety of cool surveys. Topics include: consumer, technical, political, etc. For every survey you successfully complete, you will receive points called HIpoints, which you will be able to exchange for awesome rewards after just doing a couple of surveys! For each survey that you are directed to, but do not qualify for, you will be rewarded a HIstakes entry and 15 HIpoints. Also, with every survey you complete you have a chance to enter our $10,000 sweepstakes!

To get started, fill out the quick registration form! Once you have registered, you will need to verify your email address and answer the initial quick survey. Then, you are on the way to taking fun surveys and redeeming rewards!

About Us

Harris Poll Online is one of world’s oldest market research companies. With over 50 years in the business, HPOL has delved into and analyzed every aspect of American life.

From our very beginning we’ve known that consumers like you are essential to our business. We need your insight and opinions about the products, brands and trends that make up the new marketplace to help our clients create the products and services that make a real difference in your life. Our unique approach to relationship building with our members—combined with our unparalleled grasp of market conditions and changes—has made us a market leader. In fact, we work with 74 of the Fortune 100 companies and partner with more than 500 public relations firms.

Check out some of our reward partners!

Terms and Conditions

By participating in the Harris Poll Online program, you represent that you are eligible to participate and agree to be bound by the terms and conditions set forth below.

1. Eligibility for Membership

This service is open to individuals who are 18 years of age and older or to minors who are 13 years of age and older in the U.S. and Canada and 14 years of age or older in all other countries.  If you do not qualify, please do not use our services. Harris may refuse services to anyone at any time, in its sole discretion.  Our registration site, and some surveys, may require you to accept a cookie from us as a means of ensuring data integrity.  No personal data will be stored in the cookie.

2. Limitations of Membership, Non-Transferability

Membership is limited to one per individual and is also limited to one per household. Multiple individual entries across multiple email accounts are prohibited and subject to immediate cancellation, and will render void all HIpoints or any cash incentives due. Harris Poll Online membership is specific to the one individual with a unique e-mail address, and to the individual who registered and completed the demographic and other profile information sections. HIpoints and any other rewards are awarded to individual members and are not transferable. HIpoints are not considered to be property and therefore cannot be sold, transferred, or assigned to another member or individual under any circumstances.

3. Honest and Accurate Disclosures

You, as a member of Harris Poll Online, agree to provide true and accurate information during the registration process, while filling out demographic profile information and other general details, and while answering survey research questionnaires. If you provide any information that is untrue, inaccurate or not current to Harris or one of its agents, or if Harris or one of it agents has reasonable grounds to suspect such information is untrue, inaccurate or not current, Harris has the right to terminate your membership and refuse any and all current or future access to, or use of the Harris Poll Online site, including the immediate forfeiture of any HIpoints and other rewards or prizes.

4.  Notification of Changes in Personal & Other Information

You agree as a member to promptly notify Harris of any changes in personal and other information including but not limited to name, mailing address, phone number, e-mail address, and demographic information by updating such information on the Harris Poll Online website.

5. Zero Tolerance of Abuse or Fraud

Members agree to abide by and not abuse their benefits and privileges as Harris Poll Online members. Such abuses include, but are not limited to attempts to earn HIpoints or redeem HIpoints in any manner that conflicts with the intent of these terms or conditions, or the terms and conditions of the HIpoints program. Other examples include any fraudulent methods for earning points or other incentives, redeeming or purchasing points, tampering with surveys or links.

6. Notification of Unauthorized Use

You agree to maintain your password and other information confidential to prevent unauthorized use of your account. It's also your responsibility to notify us of any improper uses of your account. Members are solely responsible for any loss of points or other fraudulent activities associated with sharing your password.

7. Breach

We may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate your membership, if you breach this Agreement or if we are unable to verify or authenticate any information you provide to us.

8. Privacy

Our privacy policy, is incorporated herein by reference.

9. Respondent Confidentiality

By becoming a member of Harris Poll Online, you agree that you will hold in strict confidence and not disclose to any other parties information learned in connection with any survey, project, questionnaire or other market research activity (each a, "Research Activity") related to Harris Poll Online. You agree you will use the information contained in any Research Activity strictly for the purpose of discussing and providing market research related data to Harris or its agents. You shall notify the SurveyHelp Desk should you discover any loss or unauthorized disclosure of the information. The kind of information you may learn in connection with a Research Activity includes trade secrets, proprietary information, media content, unique techniques, sketches, drawings, works of authorship, models, inventions, know-how, research, experimental work, development, design details and specifications, sales and merchandising plans and other information provided relating to third parties.

10. Membership Cancellation

Membership is voluntary and may be terminated at will. There is no obligation or requirement to remain a member of Harris Poll Online. You may terminate your membership, by logging in and going through the 'Unsubscribe' process, clicking on and completing the remove-me link at the end of each e-mail survey invitation, or by contacting us directly (see Contact Us). Any accrued HIpoints or other pending rewards are forfeited the moment you cancel your membership with Harris Poll Online. Harris Poll Online members may not earn HIpoints after cancellation.

11. Suspension, Termination or Expiration

Without limiting any other remedies, Harris may suspend or terminate your Harris Interactive membership, cancel your HIpoints account, eliminate the HIpoints you have accumulated, or any of the foregoing, in Harris Interactive's sole discretion, if you fail to abide by the terms and conditions set forth herein or participate in any other conduct that is detrimental to Harris Interactive or the Harris Interactive community. Harris Interactive shall be the sole determiner in cases of suspected abuse, fraud, or violation of its rules and any decision it makes relating to termination of membership (including cancellation of HIpoints) shall be final and binding.

If the email address you used for registering with the Harris Poll Online no longer accepts emails from Harris Interactive (bounce backs, auto-replies), your Harris Poll Online account will immediately be canceled and your HIpoints will be forfeited.

Harris Interactive also reserves the right to terminate your membership if it is "inactive", meaning that you have not participated in a Research Activity for a period of twelve (12) months. Upon your account becoming "inactive," all HIpoints will be immediately forfeited.

Should you object to these terms and conditions, or any subsequent modifications thereto, or become dissatisfied with the Harris Poll Online program, your only recourse is to immediately discontinue participation in the program and terminate your membership.

Harris Interactive does not have the obligation to reinstate any forfeited HIpoints.

12. Disclaimer of Warranties

Harris Poll Online members expressly agree the use of the site and the HIpoints program is at your own risk. Harris Poll Online services including the HIpoints program, and all other services in connection with Harris Poll Online. All services provided on a strictly "as is" and "as available" basis. Harris disclaims any and all express and implied warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Harris makes no warranty with regard to any products, services or rewards obtained through HIpoints and/or Harris Poll Online’s agents that HIpoints will meet member requirements. Nor does Harris Poll Online make any warranty as to the results or values that may be obtained from the use of HIpoints or as to the accuracy, efficiency, or reliability of any information obtained by Harris. Harris shall not be liable or responsible for any guarantees, warranties, and representations, if any, offered by Harris Poll Online partners, suppliers of services, or manufacturers of products/merchandise. No advice or information, whether oral or written, obtained by you from Harris shall constitute or create any warranty not expressly made herein.

13. Limitation of Liability

Harris Interactive Inc. (“Harris”) shall in no event be liable for the loss of profits, goodwill or other special or consequential damages suffered by the members of Harris Poll Online, clients, or others as a result of Harris’ performance or non-performance under this agreement whether or not the possibility of such damages was disclosed to Harris or could have been reasonably foreseen by Harris.

Harris is neither responsible nor liable for any damages, whether direct, indirect, incidental, special or consequential, or losses that result from participation in the Research Activities offered to Harris Poll Online members, or the HIpoints program, or reliance on or use of information, services, or merchandise provided on or through HIpoints except where such liability is mandated by law.


You further acknowledge that Harris neither endorses the contents of advertisements or partner websites, nor assumes responsibility or liability for the accuracy of material contained therein, or any infringement of third party intellectual property rights arising there from, or any fraud or other crime facilitated thereby.

14. Indemnification

You accept all responsibility for, and hereby indemnify and hold harmless Harris, its representatives, officers, agents, directors and employees from and against, any actions taken by any user authorized to use your account, including but not limited to responses to Research Activities offered, accumulation of HIpoints, redemption of HIpoints, and disclosure of passwords to third parties. You further agree to indemnify and hold Harris, its representatives, officers, agents, directors and employees harmless from any claim, demand, expense or damage, including reasonable attorneys' fees relating to use of Harris Poll Online, HIpoints and intentional or negligent abuse or violation of this agreement.

15. Intellectual Property Rights

The names, logos, icons, and graphics used on this website in connection with or identifying the products or services of Harris Poll Online, any other content or material embodying or consisting of patentable or copyrightable work on the Harris Poll Online site are proprietary marks of Harris. All other trademarks and or copyrights appearing on the Harris Poll Online site are the property of their respective owners, and unless otherwise stated, are not affiliated.

The content of Harris Poll Online and its website is intended for the personal, noncommercial employment of its users, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content, including Harris intellectual property.

16. General Compliance with Laws

You shall comply with all applicable laws, statutes, ordinances and regulations regarding your use of Harris Poll Online.

17. No Agency

You and Harris Poll Online are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this Agreement.

18. Notices

Except as explicitly stated otherwise, any notices shall be given here (in the case of Harris Poll Online) or to the email address you provide to Harris Poll Online during the registration process (in your case), or such other address as the party shall specify. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to Harris Poll Online during the survey process. In such case, notice shall be deemed given 3 days after the date of mailing.

19. Arbitration

Any controversy or claim arising out of or relating to this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Monroe County, New York, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Either you or Harris may seek any interim or preliminary relief from a court of competent jurisdiction in Monroe County, New York necessary to protect the rights or property of you or Harris pending the completion of arbitration.

20. General

This Agreement shall be governed in all respects by the laws of the State of New York without giving effect to that state’s provisions regarding conflicts of laws. We do not guarantee continuous, uninterrupted or secure access to our services, and operation of our site may be interfered with by numerous factors outside of our control. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. If you do not agree with these terms and conditions, or any future modifications to these terms and conditions, your sole and exclusive recourse is to cancel your Harris Poll Online account.  This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof.

Privacy Policy

Updated and Effective as of: October 10, 2013

Harris Interactive Inc. (collectively with its affiliates, subsidiaries and divisions, "Harris Interactive" or "we" or "us"), a leading market research company, is firmly committed to protecting your privacy. We routinely review our security features and privacy practices, and enhance them to better protect your privacy. This Privacy Policy explains in general terms how we collect, store, use, and disclose your Personal Information (as defined below) and certain other information that we receive from you.

You acknowledge your consent to this Privacy Policy if you:

  1. Use any of the following websites:,, and (our "Websites"),
  2. Become a member (a "Panel Member") of any of the panels created, maintained, or operated by us, such as the Harris Poll OnlineSM panel or the Research LifestreamingSM panel (our "Panels"), or
  3. Participate in market research activities, including questionnaires, surveys, and online focus groups, offered, provided, hosted, or administered by us (collectively, "Research Activities").

We also participate in and adhere to the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union and Switzerland (the "Frameworks"). Information about the Safe Harbor program can be found at Our compliance with the Frameworks may be limited in certain cases to the extent necessary to meet national security, public interest, or law enforcement requirements.

What is Personal Information?

Personal Information is any information that is identifiable with you. Personal Information may include, but is not limited to, your name, date of birth, gender, mailing address, phone number, email address, identification numbers and, in certain circumstances, your opinions and individual preferences. Personal Information, however, does not include your name, business title, business address, business telephone number, business fax, or business email in your capacity as an employee of an organization, or, depending upon the jurisdiction, publicly available information. However, if you participate in Research Activities in your capacity as an employee of an organization, your responses will not be identified to you without your consent.

How Do We Collect Your Personal Information?

We always will collect your Personal Information by fair and lawful means. For instance, we collect Personal Information from Panel Members when they register for a Panel, non-Panel Members when they participate in Research Activities ("Non-Panel Participants"), and other users of our Websites ("Site Users") when they request information regarding our products and services. We also obtain e-mail addresses of prospective Panel Members and Non-Panel Participants from providers of address lists who have assured us that such lists are comprised of individuals who have consented to be listed. Further, we may receive your email address from a third party if you indicate to the third party that you would like to join one of our Panels. In such case, we will send you a link to our registration page so that you can join the applicable Panel.

How Do We Use Your Personal Information?

We may use your Personal Information (i) to contact you and communicate with you about your Panel membership and/or your participation in Research Activities, (ii) to conduct Research Activities with you and provide you with the results of such Research Activities, (iii) to validate answers you provide us in connection with your participation in Research Activities, (iv) to notify you about new features on our Websites, or other products or services that we think you may be interested in, (v) to administer and manage our incentives programs and fulfill your requests for incentives, (vi) to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner, (vii) to update our records of your information, (viii) to provide service and support to you, (ix) to verify the integrity of submitted information, and (x) as otherwise permitted by law or authorized by you.

We may maintain your Personal Information in order to satisfy your requests and/or our business requirements. For instance, we may retain the email address of persons who opted out, or requested to be removed from, one of our Panels in order to ensure that we conform to such wish.

We do not share your Personal Information with, or sell or rent your Personal Information to, third parties, except with your consent or as described in this Privacy Policy. We follow applicable laws and industry best practices with respect to the disclosure of Personal Information to third parties. We may disclose your Personal Information to third parties as follows:

Our Websites may contain links to information on other websites. We do not have any control over these other websites, and therefore we cannot be responsible for the protection and privacy of any information that you provide while visiting those websites. Those websites are not governed by this Privacy Policy, and if you have questions about how another website uses your information, please consult that website’s privacy statement.

What Other Information Do We Collect And How Do We Use The Information?

If you elect to register for one of our Panels and/or participate in Research Activities, we also may collect certain demographic information about you, including, without limitation, your income level, interests, hobbies, and product/technology usage. We collect this information so that we can invite you to participate in Research Activities that correspond with your interests and/or background. We also use this information to ensure that our Panel Members and Non-Panel Participants meet the demographic requirements for each Research Activity.

We also may separately invite Panel Members and Non-Panel Participants to participate in a program where we will ask you to grant us permission to monitor certain of your conduct, behavior, interactions, communications, and/or exchanges, both online and offline, as part of certain Research Activities. Any information, including Personal Information, that we collect or receive in connection with your participation in any such program will be handled in accordance with this Privacy Policy and the applicable terms and conditions provided to you in connection with your invitation to participate in such program.

Additionally, we may automatically collect a variety of machine readable information about you and/or use certain technologies when you participate in certain Research Activities, as discussed below.

The use of browser cookies, Flash cookies, or web beacons by third parties on our Websites is not covered by this Privacy Policy, as we do not have access or control over their use. We recommend that you carefully read the privacy policies of each website that you visit for information on their privacy, security, data collection, and distribution policies.

How Do You Access, Correct Or Update The Information You Provide Us?

We will store your Personal Information for as long as necessary to fulfill the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. We will make available to you your Personal Information in our custody or control upon your written request, to the extent required and/or permitted by law. To request access to your Personal Information, please submit your request to us in writing at the applicable e-mail address or postal address shown below in the "How Do You Contact Us?" section of this Privacy Policy. We will attempt to fulfill your request within 30 days. However, we may not be able to provide you with access to all of your Personal Information if doing so would likely result in us revealing Personal Information about a third party or confidential commercial information, or if such Personal Information has been collected for the purposes of a legal investigation. If this is the case, we will advise you of the reason we are unable to accommodate your request.

For Panel Members, not only is it important that you be able to correct or update information you provide to us, it is important to us as well. The results from our public studies (which report aggregate, non-identifiable information) often get reported by the media. We encourage Panel Members to keep their account profiles up-to-date, which can be done on the applicable Panel Website or by contacting us here, so that we continue to have accurate demographic information behind our results. For other Panel Members, Non-Panel Participants, and Site Users, you may correct or update any information that you have provided to us by contacting us here.

What Is Our Opt-Out Policy?

For Panel Members, you may terminate your membership in a Panel by filling out a request on the Member Services section here. For Panel Members of the Harris Poll OnlineSM Panel, you also may terminate your membership in such Panel by filling out a request on the Member Services section at If you opt-out of any of our Panels, we will retain your information in our "unsubscribe" database for that Panel to ensure that we do not send you emails in the future inviting you to participate in Research Activities involving that Panel.

For Non-Panel Participants and Site Users, if you would like to be removed from our contact list, please contact us here.

What Safeguards Have We Implemented To Help Ensure The Security Of Your Information?

We have security measures in place on our Websites that are designed to prevent the loss, misuse, and alteration of the information under our custody or control. We will not activate a prospective Panel Member's account without confirmation. Once the registration process is completed, the prospective Panel Member will be sent an email that requests confirmation of registration. The account will not be activated until confirmation is received. Additionally, all Panel Members are required to use their passwords and usernames when registering, updating their contact information, or accessing "members only" sections of our Websites. If a Panel Member cannot remember his or her password, he or she can send a message to the Panel Website’s Help Desk to retrieve it. To protect the security of our Panel Members' contact information, requests to retrieve passwords must include certain information to allow us to verify the Panel Member's identity.

We maintain commercially reasonable technical, administrative, and physical safeguards to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of Personal Information. Additionally, only those authorized employees, contractors, and agents who have a need to know Personal Information in connection with the performance of their services are allowed to access this information. In addition, these individuals and or entities are required to be bound by confidentiality obligations and may be subject to disciplinary actions, including termination and criminal prosecution, if they fail to meet their confidentiality obligations. In the unlikely event that we suffer a breach of our security systems and an individual or entity gains unauthorized access to any Personal Information stored on our servers, we will immediately investigate such security breach, and will provide prompt notice to any individual whose Personal Information was affected.

Your Personal Information may be collected, stored, processed, used, and transferred by Harris Interactive affiliated companies or non-affiliated service providers in one or more countries outside your originating country. By using our Websites, becoming a Panel Member, or participating in Research Activities, you freely and specifically consent to the transfer, storage, use, and disclosure of your Personal Information among our affiliated companies and non-affiliated service providers, wherever located. Our service providers are contractually bound to respect the confidentiality of your Personal Information.

While navigating our Websites you may be directed to content or functionality that is hosted by a third party supplier, not on a Harris Interactive owned domain. For example, this is done on our "Careers" webpage. When information is collected on behalf of us exclusively on one of our Websites, this Privacy Policy will be referenced on such Website and will govern how your information is used. For other websites, the website owner's privacy policy will be referenced and will govern how your information is used. We recommend that you carefully read the privacy policies of each website that you visit for information on their privacy, security, data collection, and distribution policies.

How Do We Notify You of Changes To This Privacy Policy?

We reserve the right, in our discretion, to modify our privacy practices and update and make changes to this Privacy Policy at any time. As we modify our Websites to accommodate changes in our business model, developments in our industry, and take advantage of technological advances, the practices described in this Privacy Policy may change. For this reason, we encourage you to refer to this Privacy Policy on an ongoing basis. This Privacy Policy is current as of the "last revised" date which appears at the top of this page. We will treat your Personal Information in a manner consistent with the version of this Privacy Policy under which it was collected, unless we have your consent via email, telephone or other appropriate means to treat it differently. By using our Websites, continuing as a Panel Member, or participating in Research Activities following any Privacy Policy change, you freely and specifically give us your consent to collect, use, transfer, and disclose your Personal Information in the manner specified in such then-current Privacy Policy.

How Do You Contact Us?

If you are a Panel Member and have questions or comments about this Privacy Policy or, as mentioned earlier, wish to correct, update or delete any of your information, please contact us as follows:

Survey Help Desk

60 Corporate Woods

Rochester, NY 14623-1457 USA

Research Activity Online Help, here

Telephone: (800) 600-2493 or (585) 214-7009

If you are a Non-Panel Participant or Site User and have questions or comments about this Privacy Policy or, as mentioned earlier, wish to correct, update or delete any of your information, please contact us here. We will endeavor to respond to all inquiries via email or regular mail within 30 days of receipt.


Membership Basics

Panel Member Concerns

Participation in Surveys


Technical Challenges

Membership Basics

How do I become a member of the Harris Poll Online panel?

Select "Join Our Panel" and fill out the registration form.

How did I become a member of the Harris Poll Online?

If you have any other concerns or questions, please visit our Survey Help Desk.

In every email invitation, we identify ourselves in the header, explain how we received your email address, and describe how you can unsubscribe. We do not "spam" or send unsolicited commercial email to our panel members.

Who is in the Harris Poll Online panel?

Our panel consists of a diverse cross-section of people residing in the United States, as well as in over 200 countries around the world.

Do I have to pay to be a member of the Harris Poll Online panel?

No. HPOL Membership will always be free!

How do I benefit from participating in surveys?

See the Rewards section to learn more about the various rewards of being a member of the Harris Poll Online panel.

How do I obtain a password?

Upon your first visit to the member site, you will need to retrieve your assigned password to login. You will then be able to change this password once you login. Your temporary password will be sent to the email address you registered with (and where you receive surveys).

Why is my password not working?

Our password generator does sometimes randomly assign passwords containing confusing characters (depending on font used, etc.).

Please try to copy and paste your temporary password into the required entry box rather than typing it (to avoid misinterpreting one or more characters). You may change your password to one of your choosing after successfully logging in, by clicking the “Change your password” link on the Member’s Home page.

How do I change my password?

  1. Log into with your username and temporary password (The ‘Login’ button is located on the top of the page).
  2. If you forgot your password, enter your username and click ‘Password Reminder’.
  3. Click on ‘Member’s Home’ on the top navigation bar.
  4. Scroll down and under the first paragraph click on the second bullet that says ‘Change your password’.
  5. Enter your old password (the temporary one that consists of letters and numbers) and the new password you choose.
  6. Your new password must be at least 7 characters long with no spaces. This is case-sensitive.

I lost my password. Is there a way to retrieve it?

If you can't remember your password, select "Password Reminder" from our Login Page. Your password will then be sent to your email address. It will be sent from so please be sure to add this address to your safe list.

How do I update or change my personal information?

You may update or modify your registration information by selecting "Update Your Account" from our Member’s Home section.

How do I update my email address?

Please visit our Survey Help Desk to submit an email change request.

How do I update my physical address?

Please visit our Survey Help Desk to request a change of address. Please note that P.O. Boxes will not be accepted.

What happens if someone else in my household signs up with the same email address?

Only one person per household can be registered as a member of the Harris Poll Online as stated in our Terms Of Use.

How do I unsubscribe from the Harris Poll Online?

We appreciate your participation in the Harris Poll Online and encourage you to remain part of our community. However, if you would like to unsubscribe from the Harris Poll Online at any time, you may do so by completing the unsubscribe process.

Panel Member Concerns

Does anyone have access to my personal information?

Protecting your privacy is of the utmost importance to us. For detailed information regarding how we collect and use your personal information, please review our Privacy Policy.

Why am I not receiving any survey invitations?

If you haven't done so already, please add us to your safe list. ISP's change their filters often which may cause your survey invitation to end up in your junk email folder or it may be blocked completely.

I received a letter or saw a classified ad for mystery shopping or a quality assurance study that said Harris/Decima was hosting the study. Is this legitimate?

Please disregard letters and classified advertisements that promise fast cash and free gifts from Harris Interactive or any of our affiliates (such as Harris/Decima) in exchange for performing mystery shopping or quality assurance studies. These letters and classified advertisements are scams!

Neither Harris Interactive nor any of its affiliates ever conducts mystery shopping or quality assurance studies that require you to cash checks or wire us money.

Please notify us at the Survey Help Desk if you are contacted by someone claiming to be a representative of Harris Interactive or any of its affiliates regarding an offer to receive cash for depositing a check and/or wiring us money in connection with a mystery shopping or quality assurance study. Do not deposit the check into your bank account or wire money.

Please visit the website of the Mystery Shopping Providers Association in order to find further information about these scams and steps you should take to avoid becoming a victim of these scams. Further, the Federal Trade Commission has issued a warning about these scams.

Participation in Surveys

How do I participate in research surveys?

  1. When you click on a survey link in an email invitation, you will then be asked a few preliminary questions, which will help us determine if there are any available surveys best suited for you.
  2. If we have an opportunity available for you, you’ll then be quickly directed to the first page of that survey where you will be given details on the length and the rewards for qualifying and completing that survey.
  3. Once you are directed to a survey, there be additional qualifications that must be met. If you don’t meet those additional qualifications, you will receive the option for us to try and locate another survey opportunity for you. You will be rewarded a HIstakes entry and 15 HIpoints for each survey you are directed to but do not qualify for.

If we have no available opportunities for you, please try again the next day. Our inventory of open surveys is always changing so don’t be discouraged if we cannot find something for you every time you visit.

What is the difference between the preliminary questions I’m asked and the actual surveys I get directed to?

In order to increase your chances of being selected for an open survey, we now ask you a series of preliminary questions. These questions help us match you to an open survey we have available. There are no rewards offered for answering these questions but they do help you qualify for open surveys. Once we locate a suitable survey then you’ll be quickly directed to the first page of that survey where you will be given details on the length and the rewards for qualifying and completing that survey.

Why do some of your surveys have a different look and feel?

In order to increase the number of surveys we have available for our members, we now provide the opportunity to our panelists to participate in surveys conducted by a select group of research companies who have been carefully vetted by our team to make sure they meet our design and quality standards.

Any further questions related to this can be directed to the Survey Help Desk.

Why was I told I "didn't qualify" for the survey?

We target several groups in our surveys, each with unique characteristics, so that we may compare and contrast the similarities and differences between them. In order for us to conduct valid analysis, we place quotas on the groups we are targeting. Since some of the groups share common traits, these particular quotas fill up quickly. Unfortunately, we are often unable to determine who will fall into these categories until after we ask several preliminary questions. For this reason, we are unable to inform you of the quota status until after you have answered some questions. Members who are directed to but do not qualify for a survey will receive a HIstakes entry and 15 HIpoints for their time. Plus, you also will be offered the opportunity to try and qualify for another survey if we have any available at that time. Please note that you may need to answer more preliminary questions to help locate another survey for you.

What happens if I do not qualify for a survey?

Although we now ask you a series of preliminary questions to better match you to an open survey, we cannot guarantee that you will be able to complete every survey we direct you into. The good news is you will receive an entry into HIstakes and 15 HIpoints if you are directed to but do not qualify for a survey. Plus, you also will be offered the opportunity to try and qualify for another survey if we have any available at that time. Please note that you may need to answer more preliminary questions to help locate another survey for you.

Why do you ask personal information in your survey?

We ask questions about your demographics, interests, employment, purchasing behaviors, and online usage to help us develop general trends about our panel. This information is used to conduct statistical analyses so we can ensure that our sample of respondents is representative of the general population. We also use this information to subdivide the panel into special interest groups and to send you surveys that are more pertinent to your interests and characteristics. For detailed information regarding how we collect and use your personal information, please review our Privacy Policy.

Why do you ask the same questions over and over again?

We do our best to avoid asking you repetitive questions. If you feel that you are seeing the same questions every time you visit, please check your Internet privacy settings. Our surveys use Internet cookies to “remember” what you have told us in the past and learn more about who you are. If your browser settings are set to private browsing or to erase your cookies, we will need to re-collect this information each time you visit us.

I've checked my cookie settings but I am still getting asked the same questions

Even with proper settings enabled, we may need to re-ask some questions multiple times. Although it may seem frustrating, there are valid reasons for this, including:

Some of our research requires that we word a question in a very specific way, forcing us to re-collect information we already know about you.

Some of our research requires that we re-collect all survey information directly in the survey; even if we have already just collected it in our preliminary questions.

Although these cases may lead to repetition in your experience, we ask that you be patient and understand that you are helping us provide top quality results to our clients.

Do I have to participate every time I am invited to take a survey?

We encourage you to take a survey whenever you receive an invitation. We value each panel member's opinion. Choosing not to participate in a survey will not affect your membership.

How long do surveys take to complete?

Our surveys take anywhere from 5 to 25 minutes. We try to keep the surveys to a maximum of 15 to 20 minutes. This time may vary depending on the speed of your Internet connection or browser.

Besides online surveys, what other types of research methods does Harris Interactive, the company behind the Harris Poll Online, use?

Harris Interactive conducts research using a variety of methods, ranging from online surveys and focus groups (chat room style or bulletin board style), telephone and direct mail to in person focus groups and personal interviews. We will also periodically offer our members the opportunity to participate in research that requires software to be downloaded to your computer or mobile phone. These special activities are completely optional but offer a great new way to provide your opinions and earn more rewards.

Who do I contact if I have questions or comments about a survey?

Our Survey Help Desk will be very happy to answer any questions you may have and they will listen to any suggestions or comments. Questions or comments about the design or content of specific surveys will then be forwarded to that survey's project manager. We value your feedback, as we continually try to improve the quality of our surveys and your survey-taking experience. We invite you to visit the Survey Help Desk and share your feedback.


What are HIpoints and how do I earn them?

In appreciation for your participation in our surveys, we will award you HIpoints every time you complete select surveys that offer HIpoints. Once you've accumulated enough HIpoints, you may redeem them for rewards.

How do I know what my survey incentive will be?

Almost all of our surveys offer both HIpoints and a HIstakes sweepstakes entry as an incentive to participate. Once you have been selected for a survey, you will be told what the reward will be if you qualify for and successfully complete.

Will I still receive HIpoints if I do not qualify for a survey?

If you are directed to but do not qualify for a survey, you will receive an entry into HIstakes and 15 HIpoints. All rewards will be credited within 24 hours of your participation.

I think I successfully completed a survey, why are my HIpoints not showing in my account?

It can take up to 24 hours for your HIpoints to be reflected in your account. If this time frame has passed you can contact the Survey Help Desk to research your concern. In order to best assist you, we will need to know the approximate time you took the survey, the topic of the survey, and if you saw a confirmation page upon completing the survey that confirmed your reward.

How do I redeem my HIpoints?

  1. Log in to the HIpoints website and then select "Reward Catalog" button from the top navigation menu.
  2. Browse the rewards using the "Categories" list or the drop-down list of reward by point value.
  3. As you hover your mouse over each item, you will be able to see a brief description of the item.
  4. Once you select an item, enter the quantity you would like to redeem for, and then click "Add to Cart."
  5. If the item was successfully added to your cart, you will see a message along the top of the screen that says, "Item(s) has been added to cart."
  6. Continue browsing and add additional items to your cart if you wish.
  7. Once you are ready to redeem, click the "checkout" link at the top right-hand corner of your screen.
  8. Enter your Shipping Information on the left-hand side of the screen, then click "Redeem." You will receive a pop-up message that asks, "Are you sure you want to purchase?" Click OK.
  9. If the redemption was successful, you will receive a message that says "Thank you for your purchase."

I am having trouble redeeming, what should I do?

If you experience difficulty when attempting to redeem, you may wish to try another browser to see whether that helps. (Some of our members using Google Chrome have indicated having difficulty redeeming while using that browser.)

Another issue some have experienced is that the shipping verification section does not respond to an auto-fill application. It populates, but does not accept this information.

Do I have to redeem my HIpoints all at once?

You control how and when you redeem your HIpoints. You can choose to redeem all of your HIpoints, just some of your HIpoints, or you can continue to accumulate them for later use.

I have redeemed my HIpoints, how long does it take to receive?

Please allow 15 business days for processing and delivery of your redemption. They will be sent electronically via email.

Do I have to pay anything to receive my reward(s)?

All costs for the rewards (including shipping and handling) are covered by Harris Poll Online. There are no hidden costs. You do not have to pay anything to receive your rewards! Please note, however, that panel members are responsible for shipping charges on merchandise ordered online via gift card redemptions.

How old do I have to be to participate in HIpoints?

Harris Poll Online panel members who are 13 years of age or older are eligible to participate in HIpoints.

Do my HIpoints expire?

Yes, ALL of your HIpoints will expire if your account remains inactive for a 12 month period. This means you must complete at least 1 survey or other research activity every 12 months to keep your account active. In addition, once your account goes inactive, we cannot restore it and you will no longer receive survey invites from us.

Technical Challenges

Unfortunately, we occasionally experience technical problems with our servers or surveys. From time to time, our servers may become overloaded when too many people try to access a survey at the same time. If you can't access a survey or it takes too long to complete a particular survey, you can always exit and finish the survey at a later time.

If you are experiencing a technical problem, please feel free to contact the Survey Help Desk. The Survey Help Desk will determine what the problem is and help you access the survey, or, at least, explain what is happening.

Why was I sent an invitation if there was no survey for me?

You will receive an invitation when there are surveys available. After answering a few preliminary questions, we will be able to determine if there is a survey available for you. There may be times when there are no surveys available based on the answers you have given to these questions. We encourage you to try again the next day as our survey inventory is constantly changing.

Why am I not getting survey invitations? Why am I only getting reminders?

To combat SPAM, many mail servers and Internet Service Providers (ISPs) use high-tech filtering devices to ensure that you receive as little or no SPAM as possible. We know how annoying SPAM can be, and we support efforts made to reduce SPAM. However, some legitimate email that you want to receive, like our survey invitations, may be mistakenly flagged as SPAM and never make it to your mailbox.

To make sure you continue to receive survey invitations, please add to your list of trusted senders. In order to do this, we have provided simple instructions for each mail provider below.

Why can't I view the graphics in the survey?

If you cannot see graphics (which includes our forward arrow), please make sure isn't blocked in your browser settings. You may also wish to try enabling Javascript.

Make sure that your Flash player is up to date. To download the newest version, please: click here.